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calbearman76



Joined: 02 Nov 2009
Posts: 2649
Location: Carson City


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PostPosted: 04/06/18 4:35 pm    ::: League Pass 2018 Reply Reply with quote

Just got a notification that my League Pass was being AUTO-RENEWED for 2018 at $16.99. I wonder if this is a discounted rate. I thought it was $14.99 last year.


Shades



Joined: 10 Jul 2006
Posts: 47414



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PostPosted: 04/06/18 4:45 pm    ::: Reply Reply with quote

Take it off auto-renewal and wait for the traditional yearly $2 coupon code, if it’s worth it to you. I’m not aware of any advantages to signing up early. No archives, no preseason.



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Speebs56



Joined: 19 Aug 2015
Posts: 69
Location: Orange county, CA


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PostPosted: 04/06/18 4:55 pm    ::: Reply Reply with quote

Discount was $14.99 last year, if you signed up during the promo window. You can opt-out of auto-renewal, but not sure if that would get you a discount if you manually signed up for this year.


PUmatty



Joined: 10 Nov 2004
Posts: 14197
Location: Chicago


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PostPosted: 04/06/18 4:56 pm    ::: Reply Reply with quote

Is the auto-renewal new? I don't like that at all.


Lib Fan



Joined: 10 May 2005
Posts: 4186
Location: New York City


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PostPosted: 04/06/18 5:57 pm    ::: Reply Reply with quote

PUmatty wrote:
Is the auto-renewal new? I don't like that at all.


Yes its new ... always remember having to renew online.
Not sure if there will be any discount ... if there is, there will
be lots of auto renewal fans blasting the WNBA as they should !



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WNBA 09



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PostPosted: 04/06/18 6:45 pm    ::: Reply Reply with quote

Lib Fan wrote:
PUmatty wrote:
Is the auto-renewal new? I don't like that at all.


Yes its new ... always remember having to renew online.
Not sure if there will be any discount ... if there is, there will
be lots of auto renewal fans blasting the WNBA as they should !


Ive already removed that ridiculous thought to scam me out of money ! Like people dont really check their emails .



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Luuuc



Joined: 10 Feb 2005
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PostPosted: 04/06/18 7:01 pm    ::: Reply Reply with quote

The $2 promo code discount has always been a nice little bonus each year, on top of the fact that the subscription is a bargain even at full price. Don't take away the $2 discount! I'm holding out for that.
(I mean what kind of price is $16.99 anyway? It's clearly just $14.99 with an extra $2 tacked onto it, so they can remove it at promo time.)



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Randy



Joined: 08 Oct 2011
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PostPosted: 04/06/18 7:04 pm    ::: Reply Reply with quote

I'll be giving them the $2 just so I don't have to do anything. Like type a bunch of numbers and letters koreclty on my keyboard. And who knows - may be they won't be giving a $2 discount this year so I won't miss a thing.



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cthskzfn



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PostPosted: 04/06/18 9:16 pm    ::: Reply Reply with quote

yeah wth, W?

i opted out and will wait for the promo.

it's the principle, dang it.



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GlennMacGrady



Joined: 03 Jan 2005
Posts: 4791
Location: Heisenberg


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PostPosted: 04/06/18 11:41 pm    ::: Reply Reply with quote

I recently got an email from PayPal saying, "WNBA LiveAccess has cancelled a Billing Agreement with you." I think that's because I cancelled auto-renew immediately after I signed up last year, knowing I would forget this year if I didn't.

Hey, $2 is a carton of cigarettes, isn't it?
SpaceJunkie



Joined: 10 Sep 2012
Posts: 3077
Location: Minnesota


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PostPosted: 04/07/18 12:10 am    ::: Reply Reply with quote

My e-mail said
Quote:
Your WNBA LEAGUE PASS subscription will renew for the 2018 season on May 7, 2018. As a loyal fan, we're auto-renewing you at $5 off our anticipated start-of-season price, with no action required by you. The billing information on file will be charged $11.99 at that time.


Shades



Joined: 10 Jul 2006
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PostPosted: 04/07/18 12:20 am    ::: Reply Reply with quote

Is that an April Fools? You’re no more loyal than I am.



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SpaceJunkie



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PostPosted: 04/07/18 12:33 am    ::: Reply Reply with quote

Shades wrote:
Is that an April Fools? You’re no more loyal than I am.


I don't know what the criteria for "loyal fan" is, but I'll take it. Cool


Shades



Joined: 10 Jul 2006
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PostPosted: 04/07/18 1:00 am    ::: Reply Reply with quote

SpaceJunkie wrote:
Shades wrote:
Is that an April Fools? You’re no more loyal than I am.


I don't know what the criteria for "loyal fan" is, but I'll take it. Cool


Take a screenshot. Gotta see this.



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Michelle89



Joined: 17 Nov 2010
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PostPosted: 04/07/18 4:22 am    ::: Reply Reply with quote

i got this in my email (no 5 discount)

To ensure you don't miss a beat, we're auto-renewing your WNBA League Pass subscription.

YOUR WNBA LEAGUE PASS RENEWAL
Your WNBA LEAGUE PASS subscription will renew for the 2018 season on May 7, 2018 with no action required by you. The billing information on file will be charged $16.99 at that time. To update your billing information, or to cancel prior to this date, visit leaguepass.wnba.com and sign in to your account.

How can you stop the auto renew? I see an option but when i remove that option it returns anyway:

Opt-in to your WNBA Season Pass 2018 Subscription now



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"Sue Bird and Lauren Jackson were and are the dynamic duo. They're the one-two punch. They're all the clich�s possible to describe people that perfectly complement each other, who make each other better and also bring out the best in the team." �Karen Bryant
SpaceJunkie



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PostPosted: 04/07/18 9:43 am    ::: Reply Reply with quote

Shades wrote:
SpaceJunkie wrote:
Shades wrote:
Is that an April Fools? You’re no more loyal than I am.


I don't know what the criteria for "loyal fan" is, but I'll take it. Cool


Take a screenshot. Gotta see this.


Blessed are those that have not seen my e-mail and have believed. 😂





Last edited by SpaceJunkie on 04/07/18 10:11 am; edited 2 times in total
Shades



Joined: 10 Jul 2006
Posts: 47414



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PostPosted: 04/07/18 10:00 am    ::: Reply Reply with quote

Have you ever ordered tickets or merchandise through WNBA.com, or perhaps had a complaint about league pass in the past? I’m trying to figure out what makes you exclusive. I know you have a Liston jersey.

Thanks for the screenshot. It might be as good as a coupon for the rest of us. Wink



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pilight



Joined: 23 Sep 2004
Posts: 56191
Location: Where the action is


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PostPosted: 04/07/18 10:03 am    ::: Reply Reply with quote

SpaceJunkie wrote:
Shades wrote:
SpaceJunkie wrote:
Shades wrote:
Is that an April Fools? You’re no more loyal than I am.


I don't know what the criteria for "loyal fan" is, but I'll take it. Cool


Take a screenshot. Gotta see this.


Blessed are those that have not seen my e-mail and have believed. 😂


Nice photoshop Twisted Evil



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Why do we have to walk in the subway tunnel?


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SpaceJunkie



Joined: 10 Sep 2012
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Location: Minnesota


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PostPosted: 04/07/18 10:09 am    ::: Reply Reply with quote

Shades wrote:
Have you ever ordered tickets or merchandise through WNBA.com, or perhaps had a complaint about league pass in the past? I’m trying to figure out what makes you exclusive. I know you have a Liston jersey.

Thanks for the screenshot. It might be as good as a coupon for the rest of us. Wink


You shall not take advantage of my Loyality status! Very Happy


Shades



Joined: 10 Jul 2006
Posts: 47414



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PostPosted: 04/07/18 10:15 am    ::: Reply Reply with quote

SpaceJunkie wrote:
Shades wrote:
Have you ever ordered tickets or merchandise through WNBA.com, or perhaps had a complaint about league pass in the past? I’m trying to figure out what makes you exclusive. I know you have a Liston jersey.

Thanks for the screenshot. It might be as good as a coupon for the rest of us. Wink


You shall not take advantage of my Loyality status! Very Happy


Wait, was it really fake? You would go to all that trouble to look $3 more special?



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SpaceJunkie



Joined: 10 Sep 2012
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PostPosted: 04/07/18 10:46 am    ::: Reply Reply with quote

Shades wrote:
Wait, was it really fake? You would go to all that trouble to look $3 more special?


Nope




Last edited by SpaceJunkie on 04/07/18 6:03 pm; edited 1 time in total
cthskzfn



Joined: 21 Nov 2004
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Location: In a world where a dbag like Trump isn't potus. If u were in my safe space, you'd have to be f'd up


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PostPosted: 04/07/18 10:53 am    ::: Reply Reply with quote

that's what i received, sans the loyal fan ass kiss discount.



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Lib Fan



Joined: 10 May 2005
Posts: 4186
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PostPosted: 04/07/18 3:53 pm    ::: Reply Reply with quote

April Fools Day was 6 days ago!
Not funny now



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SportsGuru



Joined: 20 May 2005
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PostPosted: 04/07/18 4:03 pm    ::: Reply Reply with quote

I believe everyone who does a WNBA League Pass Automatic Renewal will receive the $5 Discount. I suggest everyone who receive a WNBA League Pass Renewal without mention of a $5 Discount to send that email back with a reply from the email address you use with WNBA League Pass so they can see your initial WNBA League Pass Renewal doesn't have in it anything about the $5 Discount

WNBALeaguePassSupport@NBA.com
Address it to L. Arnold


Randy



Joined: 08 Oct 2011
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PostPosted: 04/07/18 9:15 pm    ::: Reply Reply with quote

I think Space Race got it because he (or she ) won a trivia contest last year on Twitter during on the games on ESPN2,or something like that.



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SpaceJunkie



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PostPosted: 04/07/18 9:33 pm    ::: Reply Reply with quote

Randy wrote:
I think Space Race got it because he (or she ) won a trivia contest last year on Twitter during on the games on ESPN2,or something like that.


No; they wouldn't know my e-mail address/WNBA LiveAccess account.


Luuuc



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PostPosted: 04/07/18 9:58 pm    ::: Reply Reply with quote

I think it's due to his unrivalled commitment to reverse-jinxing his team.



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Lib Fan



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PostPosted: 04/08/18 2:53 pm    ::: Reply Reply with quote

GlennMacGrady wrote:


Hey, $2 is a carton of cigarettes, isn't it?


Thats what I paid for a carton when I was in the army ...$2.10 to be exact.



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calbearman76



Joined: 02 Nov 2009
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PostPosted: 04/08/18 3:25 pm    ::: Reply Reply with quote

Since I started this thread I must report that I got a very prompt response to my question (on a Sunday) saying I should have gotten the discount e-mail. This is the quickest response I have ever received from WNBA support to any question.

Thank you to Sports Junkie for posting his email and Sportsguru for posting L Arnold's name. Perhaps after 20 years the WNBA is becoming more responsive to, and appreciative of, its long time fans.


Michelle89



Joined: 17 Nov 2010
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Location: Holland


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PostPosted: 04/08/18 4:31 pm    ::: Reply Reply with quote

calbearman76 wrote:
Since I started this thread I must report that I got a very prompt response to my question (on a Sunday) saying I should have gotten the discount e-mail. This is the quickest response I have ever received from WNBA support to any question.

Thank you to Sports Junkie for posting his email and Sportsguru for posting L Arnold's name. Perhaps after 20 years the WNBA is becoming more responsive to, and appreciative of, its long time fans.


I got that email as well but did he say that when it auto renews it will renew at 11.99?



_________________
"Sue Bird and Lauren Jackson were and are the dynamic duo. They're the one-two punch. They're all the clich�s possible to describe people that perfectly complement each other, who make each other better and also bring out the best in the team." �Karen Bryant
calbearman76



Joined: 02 Nov 2009
Posts: 2649
Location: Carson City


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PostPosted: 04/08/18 5:56 pm    ::: Reply Reply with quote

Michelle89 wrote:
calbearman76 wrote:
Since I started this thread I must report that I got a very prompt response to my question (on a Sunday) saying I should have gotten the discount e-mail. This is the quickest response I have ever received from WNBA support to any question.

Thank you to Sports Junkie for posting his email and Sportsguru for posting L Arnold's name. Perhaps after 20 years the WNBA is becoming more responsive to, and appreciative of, its long time fans.


I got that email as well but did he say that when it auto renews it will renew at 11.99?


This is the salient part of the reply I received:

"Thank you for contacting support

You should have received an email offering the discount as a renewing customer. Please check your email on file "

I had already sent a reply to clarify that very point, but based upon the wording I believe it should apply to all auto-renewing customers. I will post a reply when I get one.


Michelle89



Joined: 17 Nov 2010
Posts: 14775
Location: Holland


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PostPosted: 04/09/18 2:27 am    ::: Reply Reply with quote

calbearman76 wrote:
Michelle89 wrote:
calbearman76 wrote:
Since I started this thread I must report that I got a very prompt response to my question (on a Sunday) saying I should have gotten the discount e-mail. This is the quickest response I have ever received from WNBA support to any question.

Thank you to Sports Junkie for posting his email and Sportsguru for posting L Arnold's name. Perhaps after 20 years the WNBA is becoming more responsive to, and appreciative of, its long time fans.


I got that email as well but did he say that when it auto renews it will renew at 11.99?


This is the salient part of the reply I received:

"Thank you for contacting support

You should have received an email offering the discount as a renewing customer. Please check your email on file "

I had already sent a reply to clarify that very point, but based upon the wording I believe it should apply to all auto-renewing customers. I will post a reply when I get one.


Yeah i got the same text in my email. I replied that i didnt get that one and asked if the auto renew is at the discount



_________________
"Sue Bird and Lauren Jackson were and are the dynamic duo. They're the one-two punch. They're all the clich�s possible to describe people that perfectly complement each other, who make each other better and also bring out the best in the team." �Karen Bryant
UofDel_Alum



Joined: 10 Jul 2013
Posts: 3829
Location: Delaware


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PostPosted: 04/09/18 9:00 am    ::: Reply Reply with quote

Wow! Very easy to renew my account.


justintyme



Joined: 08 Jul 2012
Posts: 6930
Location: Northfield, MN


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PostPosted: 04/10/18 3:43 pm    ::: Reply Reply with quote

This was what I got from them:

"Thanks for reaching out to us and alerting us to this issue, and we apologize for any miscommunication on our behalf. We not only value you as a League Pass subscriber but as a passionate fan of basketball and the WNBA. In light of this, we’d be happy to offer you the $5 discount off your annual League Pass subscription.

To help us avoid similar issues in the future, we ask that you please provide the name of the WNBA team in which you are a season ticket holder.

Thanks for being a loyal WNBA fan, and enjoy your discount.

Best regards,
WNBA League Pass Support"

Perhaps the discount was meant for STHs?



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cthskzfn



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PostPosted: 04/10/18 3:43 pm    ::: Reply Reply with quote

This is the reply to my email inquiring about the $5 discount. Text bolded by me.

Dear _____,

Thanks for reaching out to us and alerting us to this issue, and we apologize for any miscommunication on our behalf. We not only value you as a League Pass subscriber but as a passionate fan of basketball and the WNBA. In light of this, we’d be happy to offer you the $5 discount off your annual League Pass subscription.

To help us avoid similar issues in the future, we ask that you please provide the name of the WNBA team in which you are a season ticket holder.

Thanks for being a loyal WNBA fan, and enjoy your discount.

Best regards,
WNBA League Pass Support[list=]:[/list]


"Season ticket holder"??



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calbearman76



Joined: 02 Nov 2009
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PostPosted: 04/10/18 4:49 pm    ::: Reply Reply with quote

I have received the same response. Since my initial email had made it clear that I was not an STH it seems they had a reason for the distinction but didn't spell it out. I guess they don't realize that some of us fans are passionate enough that we actually speak to one another about such things.

I for one have no problem with giving STHs a discount and having others pay more. If I were them I would have made clear that they were giving them the benefit as a result of that status. But I also believe that it would make sense to at least give some benefit to loyal fans who have stayed with the league, and I am curious as to how they will market the League Pass (whether they will provide discounts). As they show that they have no subscriptions available at this time, I doubt they will do any marketing during the draft (missed opportunity)


SportsGuru



Joined: 20 May 2005
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PostPosted: 04/10/18 5:01 pm    ::: Reply Reply with quote

justintyme wrote:
This was what I got from them:

"Thanks for reaching out to us and alerting us to this issue, and we apologize for any miscommunication on our behalf. We not only value you as a League Pass subscriber but as a passionate fan of basketball and the WNBA. In light of this, we’d be happy to offer you the $5 discount off your annual League Pass subscription.

To help us avoid similar issues in the future, we ask that you please provide the name of the WNBA team in which you are a season ticket holder.

Thanks for being a loyal WNBA fan, and enjoy your discount.

Best regards,
WNBA League Pass Support"

Perhaps the discount was meant for STHs?


I receive the same email response from WNBA League Pass. I did mention in my initial email about being a longtime Mystics STH. There was an apology for the miscommunication on their behalf and it seems all who auto renewal will get the $5 discount.


cthskzfn



Joined: 21 Nov 2004
Posts: 10332
Location: In a world where a dbag like Trump isn't potus. If u were in my safe space, you'd have to be f'd up


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PostPosted: 04/10/18 5:25 pm    ::: Reply Reply with quote

Nice simultaneous, justin!

Well, whatever, LP is the best sports sub. even at $16.99.

See what happens and bitch if necessary.
Very Happy



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And1



Joined: 19 Feb 2014
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PostPosted: 04/11/18 3:51 pm    ::: Reply Reply with quote

Are people on here really quibbling about an extra $3? Jeez. We are lucky we even have the ability to see most of the games with League Pass, and should be happy to support the league. I guess the same ones complaining about the $3 are the same ones that point out how bad the league is doing and will fold soon. I wonder why... Rolling Eyes


SportsGuru



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PostPosted: 04/11/18 4:05 pm    ::: Reply Reply with quote

And1 wrote:
Are people on here really quibbling about an extra $3? Jeez. We are lucky we even have the ability to see most of the games with League Pass, and should be happy to support the league. I guess the same ones complaining about the $3 are the same ones that point out how bad the league is doing and will fold soon. I wonder why... Rolling Eyes


Well if you go back to the beginning of this message thread you'll see the issue began when one poster received a email from WNBA League Pass (saying they're a loyal WNBA Fan and will get a $5 Discount) different then what the majority of the rest of us received from WNBA League Pass (nothing about being a loyal WNBA Fan and no mention of a $5 Discount).


justintyme



Joined: 08 Jul 2012
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Location: Northfield, MN


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PostPosted: 04/11/18 4:23 pm    ::: Reply Reply with quote

And1 wrote:
Are people on here really quibbling about an extra $3? Jeez. We are lucky we even have the ability to see most of the games with League Pass, and should be happy to support the league. I guess the same ones complaining about the $3 are the same ones that point out how bad the league is doing and will fold soon. I wonder why... Rolling Eyes

And I clip coupons for groceries, seldom buy anything that is not on sale, and always use "cash back" cards that I pay off entirely every month for everything I can. I also shop around for the best deal I can get on just about everything. It is financially stupid to not take advantage of discounts presented to you. Things add up, and $5 here and there easily turns into more money I can invest for my retirement.

But you do you.



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calbearman76



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PostPosted: 04/11/18 5:05 pm    ::: Reply Reply with quote

And1 wrote:
Are people on here really quibbling about an extra $3? Jeez. We are lucky we even have the ability to see most of the games with League Pass, and should be happy to support the league. I guess the same ones complaining about the $3 are the same ones that point out how bad the league is doing and will fold soon. I wonder why... Rolling Eyes


Since I started this thread. let me explain. I am a big supporter of the WNBA and have been from the start but I have also been frustrated by the ineptitude of the League its regard to its web site and much of its marketing and fan interaction. When I got the notification that I was being auto-renewed I posted about it because they hadn't done it before. As I suspected others had gotten the same notice, but at least one person had gotten a different email that included a discount.

As a result I sent an email to the League inquiring about it. I noted that I was a long time fan that lived more than 400 miles away from any team (and therefore could be inferred to not be an STH) and that I would subscribe whether I got the discount or not. I got a very quick response ( which I posted about very positively, which seemed to indicate I would get the discount, but was not definitive. It did not mention STH status. And so I wrote back to clarify. My next response said I would get the discount but also asked for what team I was an STH. If the issue for me was the discount I would stop there, but it is not.

I have written back to explain that I am not an STH and that I would appreciate the discount but I will subscribe either way. Which brings me back to what has been my concern. League Pass is a good product at a good price. The initial issue of auto-renewal was a small one. It may have been mentioned last year when I signed up, but I don't remember. But the issue of a discount (even if the money is insignificant) does go to the value the league places on its fans. If the discount was intended for STH only it should have been shown that way, and the initial response to me should have stated that. I am left somewhat impressed by the speed of response to my questions, but unimpressed by their ability to understand the problem, as well as their ability to write the initial email and send it to the appropriate customers.

I am not complaining about $3 or $5. I am complaining about how fans are treated. Treating fans with respect isn't always easy, but it is one of the cheapest ways to keep a struggling business afloat. I don't believe the league will fold soon, but customer service is important to its long term success.


cthskzfn



Joined: 21 Nov 2004
Posts: 10332
Location: In a world where a dbag like Trump isn't potus. If u were in my safe space, you'd have to be f'd up


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PostPosted: 04/11/18 8:04 pm    ::: Reply Reply with quote

I received two quick replies to my emails yesterday, but the 3rd I sent has had no response from them:

"Do I understand correctly that the $5 discount applies only to season ticket holders, and not to League Pass subscribers?

Thanks,"

______



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fanaticka



Joined: 02 Dec 2011
Posts: 83
Location: Czech Republic


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PostPosted: 04/16/18 8:09 am    ::: Reply Reply with quote

Do you guys know anything new about this issue?
cthskzfn, have you gotten any response to your last question?

At first I thought i didn't receive any e-mail. Now I found out that it fell into my spam box (the one without discount). Good to know that they want to charge me without my knowing about it:/ I am a subscriber since the beginning of league pass and obviously not a season ticket holder (location).

Is it enough when I just check off the box with opt-in for 2018 to make sure they don't charge me automatically? Anything I can do to get the 5 dollars off?


OtterlyAmused



Joined: 05 Aug 2013
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Location: Minneapolis


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PostPosted: 04/16/18 10:42 am    ::: Reply Reply with quote

I can't figure out how to put a screenshot of my response from League Pass, but here's a cut and paste of my response. I also appreciate a coupon Very Happy , but they told me this is a promotion for certain season ticket holders.

"Subject: Re: WNBA League Pass Auto Renewal Discount Question
Reply-To: wnbaleaguepasssupport@nba.com
Greetings,

Thank you for contacting WNBA League Pass support and we appreciate your continued support of the WNBA and League Pass!

The promotion you are referring to is a benefit reserved for select WNBA Season Ticket Holders whose team provides a $5.00 discount on annual WNBA League Pass subscriptions.

If you are a season ticket holder for any WNBA team, please tell us which team you currently have season tickets for so we can further assist you.

If you’d like to become a Season Ticket Holder, please visit www.wnba.com/tickets for more information.

We appreciate you taking the time to provide your feedback regarding WNBA League Pass! We will be happy to forward along your comments and suggestions for future consideration.

Thank you,"
[/img]


Shades



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PostPosted: 04/16/18 10:48 am    ::: Reply Reply with quote

Just tell them you’re a Lynx season ticket holder and let us know how that works for you. Maybe they won’t bother checking into it for $5.



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cthskzfn



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PostPosted: 04/16/18 10:59 am    ::: Reply Reply with quote

I received the same "certain STH only" email this a.m. and have cancelled my subscription.

I'll wait and see what develops. Wink



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Randy



Joined: 08 Oct 2011
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PostPosted: 04/16/18 12:41 pm    ::: Reply Reply with quote

Certain STH? Maybe limited to people who buy the expensive seats. Also sounds like it is up to the team to give the discount. Anyway, I'm just going to pay the full price and forget about it. It cheaper than going to a game and not much more than parking.



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Lib Fan



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PostPosted: 04/17/18 11:00 am    ::: Reply Reply with quote

There was one year that The Liberty gave a free code for all their STH's
The next year they gave a discount



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calbearman76



Joined: 02 Nov 2009
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PostPosted: 04/17/18 6:40 pm    ::: Reply Reply with quote

After responding to my first two emails in two days, it has been a week since I specified I wasn't a STH. It seems clear they screwed up when they offered a non-STH the discount. The only question is whether they honor the discount or, once they realized I wasn't an STH, they ceased to care.

I'll let you know when I hear anything.


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